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FAQ

Your questions, answered straight

If something here is not clear, call the office. We would rather sort it out before you buy than after.

FAQ

Questions we get asked a lot

If your question is not here, call us. You will get a straight answer in ten minutes, not a support ticket.

Talk to our team

Every market works a little differently. Before we install anything we load the items and rates that move in your town, set the tax slabs for your state, and pick an invoice format your customers already recognise. You start billing the same day instead of spending a week entering data.

Yes. We work two ways. In the 55 towns listed on this site an engineer comes to your shop and does the whole thing in person, and you can also choose online setup if that suits you better. Anywhere else in India we install online: screen share, remote access, the same data import and the same training, just over a call instead of across your counter.

Yes. Billing runs offline and the data syncs to the cloud as soon as the connection comes back. Shops on the Char Dham route asked for this first, and now everyone gets it.

Your data sits on an encrypted server with a daily backup, and you can keep a copy on your own computer as well. You can export everything at any time, so you are never locked in.

No. Billing, school and library run on the same account, but you only pay for the module you need. You can add another one later without touching your existing data.

Installation, data import and staff training are free. After that you get phone and WhatsApp support from Monday to Saturday, and an on-site visit if the problem needs one.

Usually yes. Items, parties and opening stock come across from Excel or Tally, and we do it at no cost before installation.

For a single-counter shop, about two days from the demo to the first live bill. Multi-branch setups take a week or so, mostly because of data cleaning.

Nothing disappears. The software moves to read-only, you can still open old bills and reports, and you can export everything. Renew whenever you want and it picks up where it left off.
More questions

Technical and billing questions

How many computers can use it?

Starter runs on one, Business on three and Enterprise on as many as you need. They all share the same data, so a bill raised at one counter shows up everywhere immediately.

Is there a mobile app?

Yes, on Android and iOS. Owners mostly use it to check the day’s sale and outstanding from home. Staff can raise bills on it too.

Do I have to stop using my old system?

Not straight away. Most shops run both for a week while the staff settle in. We only switch off the old one when you say so.

What if the GST rules change?

The update reaches you automatically and costs nothing. New formats and rates are applied before the filing date, not after it.

Can I put my logo on the invoice?

Yes. Logo, business details, terms, bank details and a payment QR code can all go on the bill, and the layout is yours to choose.

Do you charge for support calls?

No. Phone and WhatsApp support is included for as long as your plan is active. On-site visits are included on Business and Enterprise.

Next step

Still not sure?

One phone call usually settles it. Ask us anything, including whether our software is the wrong fit for you.